Privacy

Privacy Policy

Effective Date: July 1, 2026

This Privacy Policy explains how Sensidel Skincare Inc. “Sensidel,” “we,” “us,” or “our” collects, uses, discloses, stores, and protects personal information when you visit our website, shop in our online store, subscribe to our email or SMS updates, contact us, or otherwise interact with us.

This Privacy Policy applies to our website, online store, marketing communications, customer service interactions, and other related services collectively, the “Site.”

Sensidel is a Canadian business and is committed to handling personal information in accordance with applicable Canadian privacy laws, including the Personal Information Protection and Electronic Documents Act “PIPEDA,” Canada’s Anti-Spam Legislation “CASL,” and, where applicable, provincial privacy laws.

We may update this Privacy Policy from time to time. If we make changes, we will update the effective date above. For significant changes, we may provide additional notice, such as by posting a notice on our Site or contacting you by email.

1. Consent

By using our Site, making a purchase, subscribing to our communications, or otherwise providing personal information to us, you consent to the collection, use, and disclosure of your personal information as described in this Privacy Policy.

You may withdraw your consent at any time, subject to legal or contractual restrictions. For example, you may unsubscribe from marketing emails or SMS messages using the unsubscribe link or instructions provided in those messages.

If you do not agree with this Privacy Policy, please do not use our Site or provide personal information to us.

2. Personal Information We Collect

“Personal information” means information about an identifiable individual. The types of personal information we may collect depend on how you interact with us.

Information You Provide Directly

We may collect personal information when you:

  • Make a purchase
  • Create or use an account
  • Subscribe to emails, SMS updates, waitlists, or promotions
  • Contact customer support
  • Participate in surveys, giveaways, events, or promotions
  • Communicate with us on social media
  • Provide information for shipping, gifting, referrals, or wish lists

This may include:

  • Name
  • Email address
  • Phone number
  • Billing and shipping address
  • Payment and transaction information
  • Order history
  • Product preferences
  • Skin-related preferences or concerns that you choose to share
  • Customer service communications
  • Any other information you choose to provide

We do not intentionally collect sensitive personal information unless you voluntarily provide it to us and it is reasonably necessary for the purpose you provided it.

3. Information Collected Automatically

When you visit our Site or interact with our emails, we may automatically collect certain information, including:

  • IP address
  • Device and browser information
  • Pages viewed
  • Links clicked
  • Time and date of visits
  • Referring website or source
  • Approximate location based on IP address
  • Email engagement, such as opens and clicks
  • Shopping behaviour, such as cart activity and purchase history

We may collect this information through cookies, pixels, analytics tools, and similar technologies.

4. Cookies, Analytics, and Advertising

We use cookies and similar technologies to help our Site function, remember preferences, understand how visitors use our Site, improve customer experience, and measure the effectiveness of our marketing.

We may also work with third-party analytics and advertising partners who use cookies or similar technologies to help us understand customer behaviour and provide more relevant advertising.

Depending on your browser or device settings, you may be able to block, delete, or manage cookies. Some parts of the Site may not function properly if cookies are disabled.

Where required by applicable law, we will provide appropriate notice or consent options for cookies and similar technologies.

5. How We Use Personal Information

We use personal information for purposes that are reasonable in the circumstances, including to:

  • Process orders, payments, returns, and exchanges
  • Ship products and provide order updates
  • Create and manage customer accounts
  • Respond to questions or customer service requests
  • Send transactional messages, such as receipts and shipping confirmations
  • Send marketing emails or SMS messages, where permitted by law
  • Personalize your shopping experience
  • Understand customer preferences and improve our products, Site, and services
  • Run surveys, promotions, giveaways, or events
  • Prevent fraud, abuse, or unauthorized transactions
  • Protect the security and integrity of our Site
  • Comply with legal, regulatory, tax, accounting, or recordkeeping obligations
  • Enforce our policies, terms, and agreements

We will not use personal information for a new purpose without obtaining consent where required by law.

6. Email and SMS Marketing

If you subscribe to our email or SMS updates, we may send you promotional messages about Sensidel products, launches, educational content, offers, and updates.

We aim to comply with Canada’s Anti-Spam Legislation “CASL.” This means we will seek consent where required, identify ourselves in our messages, and provide a way to unsubscribe.

You can unsubscribe from marketing emails by using the unsubscribe link in the email. You can opt out of SMS messages by following the instructions in the message. Please note that even if you unsubscribe from marketing messages, we may still send you transactional or service-related messages, such as order confirmations, shipping updates, or customer service replies.

7. How We Share Personal Information

We may share personal information with trusted third parties who help us operate our business, including:

  • Payment processors
  • Ecommerce platforms
  • Shipping and delivery providers
  • Email and SMS service providers
  • Customer support tools
  • Website hosting and analytics providers
  • Marketing and advertising partners
  • Fraud prevention and security service providers
  • Professional advisors, such as legal, accounting, or insurance providers

These service providers are only authorized to use personal information as needed to provide services to us or as otherwise permitted by law.

We may also disclose personal information:

  • If required or permitted by law
  • To comply with a legal process, court order, regulator request, or law enforcement request
  • To protect our rights, property, customers, Site, or business
  • In connection with a business transaction, such as a merger, sale, financing, acquisition, or restructuring
  • With your consent or at your direction

We do not sell your personal information to third parties for their own direct marketing purposes.

8. International Storage and Transfers

Although Sensidel is a Canadian business, some of our service providers may store or process personal information outside Canada, including in the United States or other jurisdictions.

When personal information is transferred outside Canada, it may be subject to the laws of the country where it is stored or processed, including lawful access by courts, law enforcement, or government authorities in that jurisdiction.

We take reasonable steps to ensure that service providers protect personal information using appropriate safeguards.

9. Retention of Personal Information

We keep personal information only as long as reasonably necessary for the purposes described in this Privacy Policy, or as required to meet legal, tax, accounting, regulatory, fraud prevention, dispute resolution, or business recordkeeping requirements.

When personal information is no longer required, we will delete, anonymize, or securely dispose of it, subject to our legal and operational obligations.

10. Safeguards and Security

We use reasonable physical, administrative, and technical safeguards to protect personal information against loss, theft, unauthorized access, disclosure, copying, use, or modification.

These safeguards may include secure service providers, access controls, encryption or secure transmission methods where appropriate, and internal procedures to limit access to personal information.

However, no method of transmission or storage is completely secure. We cannot guarantee absolute security. If you believe your personal information may have been compromised, please contact us immediately at info@sensidelskincare.com.

11. Privacy Breaches

If we become aware of a privacy breach involving personal information, we will assess the situation and take steps required by applicable law.

Where required under Canadian privacy law, we will notify affected individuals and report the breach to the appropriate privacy regulator if the breach creates a real risk of significant harm.

12. Your Privacy Rights

Subject to certain legal limits, you may have the right to:

  • Request access to the personal information we hold about you
  • Request correction of inaccurate or incomplete personal information
  • Withdraw consent to certain uses of your personal information
  • Ask questions about our privacy practices
  • Request deletion of personal information, where applicable
  • Make a privacy-related complaint

To exercise these rights, contact us at:

Email: info@sensidelskincare.com

We may need to verify your identity before responding to a request. We will respond within a reasonable time and in accordance with applicable law.

13. Quebec Residents

If you are located in Quebec, you may have additional privacy rights under Quebec’s private-sector privacy law.

Where applicable, you may have the right to request access, correction, withdrawal of consent, deletion, information about automated decision-making, and information about the communication of your personal information outside Quebec.

Our Privacy Officer is responsible for overseeing our privacy practices.

Privacy Officer: Andre Olds
Email: info@sensidelskincare.com
Mail: Sensidel Skincare Inc., 201-1065 Canadian Place, #1011. Mississauga, ON L4W 0C2. Canada

14. Children

Our Site is not intended for children under the age of 13, and we do not knowingly collect personal information from children under 13.

If we learn that we have collected personal information from a child without appropriate consent, we will take reasonable steps to delete it.

15. Third-Party Links

Our Site may contain links to third-party websites, platforms, or services. This Privacy Policy does not apply to those third parties. We are not responsible for their privacy practices, content, or policies. We encourage you to review the privacy policies of any third-party websites you visit.

16. International Residents

If you are located outside Canada, including in the United States, the United Kingdom, or the European Economic Area, you may have additional privacy rights under local laws.

Where applicable, these may include rights to access, correct, delete, restrict, object to processing, request data portability, or withdraw consent.

To exercise privacy rights, contact us at info@sensidelskincare.com.

17. California and Other U.S. State Privacy Rights

If you are a resident of California or another U.S. state with applicable privacy laws, you may have additional rights regarding your personal information, including the right to request access, correction, deletion, or information about certain disclosures.

To make a request, contact us at info@sensidelskincare.com with the subject line: Privacy Rights Request.

18. Contact Us

If you have questions, concerns, or requests about this Privacy Policy or our privacy practices, please contact us:

Email: info@sensidelskincare.com
Mail: Sensidel Skincare Inc.
201-1065 Canadian Place, #1011. 
Mississauga, ON L4W 0C2. 
Canada