Return & Refund Policy

Return & Refund Policy

Effective Date: June 16, 2025

At Sensidel, we want you to feel confident and cared for when choosing our products. If for any reason you’re not fully satisfied with your purchase, we’re here to help.

Returns

  • You may return most new, unopened, and unused items within 30 days of delivery for a full refund.
  • Items must be returned in their original packaging.
  • For hygienic and safety reasons, we cannot accept returns on products that have been opened or used, unless they arrived damaged or defective.

Refunds

  • Once your return is received and inspected, we will notify you by email.
  • Approved refunds will be issued to your original payment method within 5–10 business days, depending on your bank or payment provider.
  • Shipping fees are non-refundable, unless the return is due to our error (e.g., incorrect or damaged item).

Exchanges

  • We currently do not offer direct exchanges. If you would like a different product, please return your original purchase (if eligible) and place a new order.

Damaged, Defective, or Incorrect Items

  • If you receive a damaged, defective, or incorrect item, please contact us at hello@sensidel.com within 7 days of delivery.
  • We’ll make it right by sending a replacement or issuing a full refund, including shipping costs.

Return Process

  1. Email hello@sensidel.com with your order number and reason for return.
  2. We will provide you with return instructions and, if applicable, a prepaid return shipping label.
  3. Pack your item securely and ship it back following the instructions provided.

Non-Returnable Items

  • Gift cards
  • Final sale items
  • Opened or used skincare products (unless defective/damaged upon arrival)

Late or Missing Refunds

  • If you haven’t received your refund within 10 business days of approval, please check with your bank or card provider.
  • If you still have not received it, contact us at hello@sensidel.com.