Return & Refund Policy

Effective Date: July 1, 2026

At Sensidel, we want you to feel confident and cared for when choosing our products. Because skincare products are personal care items, we are also mindful of hygiene, safety, and product integrity.

Please review our return and refund policy below before placing your order.

Returns

We accept returns on most new, unopened, unused, and sealed items within 30 days of delivery.

To be eligible for a return, the item must be:

Unopened and unused
In its original packaging
In resellable condition
Returned with proof of purchase or order number

For hygiene and safety reasons, we cannot accept returns on skincare products that have been opened, used, unsealed, or tampered with, unless the item arrived damaged, defective, or incorrect.

Refunds

Once your return is received and inspected, we will notify you by email.

If your return is approved, your refund will be issued to your original payment method within 5–10 business days. Your bank, credit card provider, or payment processor may take additional time to post the refund to your account.

Original shipping fees are non-refundable unless the return is due to an error on our part, such as an incorrect, damaged, or defective item.

Exchanges

We currently do not offer direct exchanges.

If you would like a different product, please return your original item, if eligible, and place a new order.

Damaged, Defective, or Incorrect Items

If your order arrives damaged, defective, or incorrect, please contact us at info@sensidelskincare.com within 7 days of delivery.

Please include:

Your order number
A brief description of the issue
Photos of the product and packaging, where applicable

Once reviewed, we will make it right by offering a replacement, refund, or another appropriate solution.

If the issue was due to our error or the item arrived damaged or defective, we will cover the reasonable return shipping costs, where a return is required.

Return Process

To start a return, please email us at info@sensidelskincare.com with your order number and reason for return.

If your return is approved, we will provide return instructions. Where applicable, we may provide a prepaid return shipping label.

Please do not send items back without contacting us first. Returns sent without prior authorization may not be accepted.

Return Shipping

Unless the return is due to our error or the item arrived damaged, defective, or incorrect, customers are responsible for return shipping costs.

We recommend using a trackable shipping method. Sensidel is not responsible for return packages that are lost, delayed, or damaged in transit.

Non-Returnable Items

The following items are final sale and cannot be returned:

Gift cards
Final sale or clearance items
Opened, used, unsealed, or tampered-with skincare products
Items returned more than 30 days after delivery
Products purchased from unauthorized third-party sellers
Promotional or complimentary items, unless required by law

This does not affect your ability to contact us about an item that arrived damaged, defective, or incorrect.

Late or Missing Refunds

If your refund has been approved but you have not received it after 10 business days, please first check with your bank, credit card provider, or payment processor.

If you still have not received your refund, please contact us at info@sensidelskincare.com

Orders Returned to Sender

If an order is returned to us because of an incorrect address, failed delivery attempt, refusal of delivery, unpaid duties or taxes, or failure to pick up the package, we will contact you once the package is received.

Depending on the circumstances, we may offer to reship the order at your expense or issue a refund for the product cost, less original shipping fees and any return shipping, carrier, customs, or handling fees charged to Sensidel.

Contact Us

If you have any questions about returns or refunds, please contact us:

Email: info@sensidelskincare.com
Mail: Sensidel Skincare Inc.
201-1065 Canadian Place, #1011
Mississauga, ON L4W 0C2
Canada