Terms of Service

Terms of Service

Effective Date: June 16, 2025

Welcome to Sensidel Skincare Inc. (“Sensidel,” “we,” “us,” or “our”). These Terms of Service (“Terms”) govern your access to and use of our website, online store, and related services (collectively, the “Site”). Please read these Terms carefully before using our Site.

By accessing or using the Site, you agree to be bound by these Terms and our [Privacy Policy] and [Cookie Policy]. If you do not agree, please do not use our Site.

1. Eligibility

You must be at least 16 years old to use our Site. By using the Site, you represent that you meet this requirement. If you are under 18, you may use our Site only with parental or guardian consent.

2. Products and Orders

  • All products offered on our Site are subject to availability.
  • Prices are listed in your local currency (where applicable) and are subject to change without notice.
  • We reserve the right to limit quantities, refuse orders, or cancel orders at our discretion, including if fraudulent or unauthorized activity is suspected.
  • By placing an order, you agree to provide current, complete, and accurate purchase and account information.

3. Payment and Billing

  • We accept the payment methods displayed at checkout.
  • You authorize Sensidel (or our payment processor) to charge your payment method for the total purchase amount, including applicable taxes, shipping, and handling fees.
  • If your payment method fails, we may suspend or cancel your order.

4. Shipping and Delivery

  • Shipping options, costs, and estimated delivery times are provided at checkout.
  • Sensidel is not responsible for delays caused by carriers, customs, or events beyond our control.
  • Risk of loss transfers to you once the order is delivered to the carrier.

5. Returns and Refunds

  • We want you to love your purchase. Please refer to our [Return Policy] for details on returns, exchanges, and refunds.
  • Sensidel reserves the right to deny returns that do not comply with our policy.

6. Intellectual Property

  • All content on the Site—including text, graphics, logos, product names, packaging, images, videos, and software—is the property of Sensidel or our licensors and is protected by copyright, trademark, and other intellectual property laws.
  • You may not reproduce, distribute, modify, or use our content without our written permission.

7. Prohibited Uses

You agree not to use the Site to:

  • Engage in unlawful, fraudulent, or harmful activities
  • Violate any applicable laws or regulations
  • Interfere with or disrupt the Site’s functionality
  • Transmit viruses, malware, or harmful code
  • Attempt to gain unauthorized access to our systems or accounts

8. Disclaimers

  • Our products are formulated with care and supported by scientific research, but results may vary by individual.
  • The information provided on our Site is for general educational purposes only and is not a substitute for medical advice.
  • Always consult a qualified healthcare provider with any questions about your skin, health, or medical conditions.

9. Limitation of Liability

To the fullest extent permitted by law:

  • Sensidel is not liable for indirect, incidental, or consequential damages arising from your use of the Site or products.
  • Our total liability for any claim will not exceed the amount you paid for the product at issue.

10. Indemnification

You agree to indemnify and hold harmless Sensidel, its affiliates, officers, employees, and agents from any claims, damages, liabilities, costs, or expenses arising from your misuse of the Site or violation of these Terms.

11. Third-Party Links and Services

Our Site may link to third-party websites or services. Sensidel is not responsible for their content, policies, or practices. Use of third-party services is at your own risk.

12. Governing Law

These Terms are governed by the laws of the Province of Ontario, Canada (without regard to conflict of law principles), unless otherwise required by local consumer protection laws.

13. Dispute Resolution

Before pursuing formal legal action, you agree to first contact us to attempt to resolve the issue informally. If unresolved, disputes may be handled through small claims court or other applicable legal channels.

14. Changes to Terms

We may update these Terms from time to time. Changes will be effective immediately upon posting to the Site. Continued use of the Site after changes are posted signifies your acceptance.

15. Contact Us

For questions about these Terms, please contact us at:

📧 Email: info@sensidelskincare.com
📬 Mail: Sensidel Skincare Inc., [Insert Company Address]